Shipping & Returns Policy

Customer Shipping & Returns Policy

1. Orders for the product shall be received using the website www.drpallavikwatra.com and the customer will receive an email with order details.
2. We will arrange to ship your ordered products within 3-4 days of your order, which will be informed to the customer through an email or WhatsApp. Only beyond 7 days of national and 15 days of international couriers, you may raise a grievance for the same at hello@drpallavikwatra.com. Kindly be patient and do not misbehave.
3. Cash on delivery facility is not provided.
4. The products can be exchanged only under the following conditions:
   a) In the case of the wrong product.
   b) In the case of a damaged product.
5. All product prices are inclusive of shipping costs.
6. There are no cancellations/returns/refunds on international orders.
7. In case of returns under the aforesaid conditions, the customer needs to inform us through an email at hello@drpallavikwatra.com within 24 hours of receipt of the product with the following details:
   a) Order ID
   b) Date of receiving
   c) Pictures of the item(s) that need to be returned.
8. Tabeer Publishing (A unit of Saans Solutions LLP) shall not entertain any disputes regarding damage, pilferage, tampering, leakage, non-receipt of delivery, or wrong delivery after 24 hours from the receipt or delivery of the said articles.
9. Refund of the product will only be allowed in case the same product is not available with us.
10. The customer shall keep ready the item(s) for return and arrange to ship the same. The packaging of such products shall also be the sole responsibility of the customer.
11. In case of damaged, pilfered, tampered, pressed, or leaked shipment, the receiver shall mention negative remarks on the POD copy to get a claim for the shipment. In the absence of any negative remarks on the POD copy clearly stating such damage, pilferage, tampering, pressing, or leakage, no claim shall be entertained by Saans Solutions LLP at any point in time.
12. No returns/refunds are possible on the Shree Yantra products or Energized Cervical Awakening tools at our website as they are individually consecrated as per customer.

13. NON REFUNDABLE E SERVICES: Thank you for choosing us at SAANS SOLUTIONS LLP for your digital learning and spiritual growth. We are committed to providing you with valuable and transformative experiences through our consultations, e-courses, e-books, and Saadhna initiations.

    Please note that due to the nature of digital products and services, all sales are final. We do not offer refunds for any digital services, including but not limited to:

    • Consultations: Once a consultation session is booked and conducted, it is considered a completed service, and refunds are not available.
    • E-courses: Access to e-course materials is granted immediately upon purchase. Due to the instant delivery of these digital products, refunds cannot be processed.
    • E-books: Similar to e-courses, e-books are delivered digitally upon purchase. Therefore, all e-book sales are final.
    • Saadhna Initiations: Initiations are sacred and deeply personal experiences. Once an initiation is performed and completed, refunds are not offered.
    • Pujas conducted for you.

    Why are digital services non-refundable?

    • Instant Access: Digital products and services provide immediate access to valuable content and information.
    • Intellectual Property: Digital materials, including e-courses and e-books, are protected intellectual property. Once accessed, they cannot be “returned.”
    • Service Completion: Consultations and initiations represent completed services that require time and expertise.

    Our Commitment to You:

    While we do not offer refunds, we are dedicated to your satisfaction. If you encounter any technical issues or have questions regarding your purchased digital services, please contact our support team at pallavikwatra99@gmail.com. We will make every effort to assist you and ensure you have a positive experience.

    Please carefully review the product descriptions and course outlines before making a purchase. By completing a purchase, you acknowledge and agree to this non-refundable policy.

    We appreciate your understanding and look forward to supporting you on your journey.

    Non-Refundable Policy for Puja Services

    Thank you for choosing [Your Company Name/Website Name] for your spiritual needs. We understand the importance of sacred rituals and are committed to providing authentic and meaningful Puja services.

    Please carefully review the following policy regarding Puja services:

    All Puja services are non-refundable.

    This policy applies to all Puja services offered, including but not limited to:

    • [List specific puja types, e.g., Satyanarayan Puja, Navagraha Puja, etc.]
    • Online Pujas
    • In-person Pujas
    • Any customized Puja services.

    Reasons for Non-Refundable Policy:

    • Preparation and Materials: Pujas involve extensive preparation, including the procurement of sacred materials, flowers, and other necessary items. These preparations begin well in advance of the scheduled Puja.
    • Time and Effort of Priests/Pandits: Our experienced priests/pandits dedicate their time and expertise to perform the rituals with utmost devotion and precision.
    • Scheduling and Logistics: Once a Puja is booked, scheduling and logistical arrangements are made, which cannot be easily altered or reversed.
    • Sacred Nature of Rituals: Pujas are sacred rituals performed with specific intentions and energies. Once performed, the ritual is considered complete and cannot be undone.

    Our Commitment to You:

    We strive to ensure that every Puja is performed with sincerity and devotion. If you have any concerns or questions regarding your booked Puja, please contact our support team at pallavikwatra99@gmail.com as soon as possible. We will do our best to address your concerns and provide appropriate guidance.

    Please ensure you have carefully considered your Puja selection and are committed to the scheduled date and time before making a booking. By booking a Puja service, you acknowledge and agree to this non-refundable policy.

    We appreciate your understanding and trust in our services.

DISCLAIMER:

1. Dispatch time for Indian orders is 1-3 working days and 3-6 working days for international orders.
2. International shipping customs clearance is the responsibility of the customer.
3. No returns/refunds other than on broken or wrong products which is informed within 1-2 days of customer delivery.
4. No returns/refunds on international orders.
5. GST rates apply on international orders that pay in Indian Rupees.
6. Products are pre-energized wherever mentioned.
7. International payments are accepted in US$ and can be done using debit/credit cards and PayPal on our company account using the website & other payment links. For assistance, whats app at +91-8595649303