Shipping & Returns Policy

Customer Shipping & Returns Policy

1. Orders for the product shall be received using the website www.drpallavikwatra.com and the customer will receive an email with order details.
2. We will arrange to ship your ordered products within 3-4 days of your order, which will be informed to the customer through an email or WhatsApp. Please have patience and bear with shipping delays due to the ongoing COVID pandemic. Only beyond 7 days of national and 15 days of international couriers, you may raise a grievance for the same at hello@drpallavikwatra.com. Kindly be patient and do not misbehave.
3. Cash on delivery facility is not provided.
4. The products can be exchanged only under the following conditions:
   a) In the case of the wrong product.
   b) In the case of a damaged product.
5. All product prices are inclusive of shipping costs.
6. There are no returns/refunds on international orders.
7. In case of returns under the aforesaid conditions, the customer needs to inform us through an email at hello@drpallavikwatra.com within 24 hours of receipt of the product with the following details:
   a) Order ID
   b) Date of receiving
   c) Pictures of the item(s) that need to be returned.
8. Tabeer Publishing (A unit of Saans Solutions LLP) shall not entertain any disputes regarding damage, pilferage, tampering, leakage, non-receipt of delivery, or wrong delivery after 24 hours from the receipt or delivery of the said articles.
9. Refund of the product will only be allowed in case the same product is not available with us.
10. The customer shall keep ready the item(s) for return and arrange to ship the same. The packaging of such products shall also be the sole responsibility of the customer.
11. In case of damaged, pilfered, tampered, pressed, or leaked shipment, the receiver shall mention negative remarks on the POD copy to get a claim for the shipment. In the absence of any negative remarks on the POD copy clearly stating such damage, pilferage, tampering, pressing, or leakage, no claim shall be entertained by Saans Solutions LLP at any point in time.
12. No returns/refunds are possible on the Shree Yantra products or Energized Cervical Awakening tools at our website as they are individually consecrated as per customer requests.

DISCLAIMER:

1. Dispatch time for Indian orders is 1-3 working days and 3-6 working days for international orders.
2. International shipping customs clearance is the responsibility of the customer.
3. No returns/refunds other than on broken or wrong products which is informed within 1-2 days of customer delivery.
4. No returns/refunds on international orders.
5. GST rates apply on international orders that pay in Indian Rupees.
6. Products are pre-energized wherever mentioned.
7. International payments are accepted in US$ and can be done using debit/credit cards and PayPal on our company account using the website & other payment links. For assistance, whats app at +91-8595649303